Refund Policy
**Effective Date: January 06, 2026**
At Apex Outpost, we stand behind the products we design, test, and use ourselves—including our Dual Band Night Vision Bridge (bridging PVS-14 with Armasight Sidekick or FLIR Breach Thermal), Garmin Force Trolling Motor Remote Mounting Brackets, Apex NanoTech aerospace-grade nanoparticle lubrication, and custom laser engraving/marking services. Your satisfaction is our top priority.
We offer a straightforward return and refund policy so you can shop with confidence.
1. Return Window
- Most unused items may be returned within **15 days** of delivery for a full refund or exchange.
- Sale or clearance items are eligible for return within **7 days**.
- Custom laser-engraved or marked products are considered personalized and are **non-returnable** unless defective or produced incorrectly due to our error.
2. Eligibility for Return
Items must be returned in **new, unused condition** with:
- Original packaging
- All accessories, manuals, and components included
- No signs of wear, damage, or modification
We reserve the right to deny a refund if the returned item does not meet these conditions.
3. Defective or Damaged Items
- If you receive a defective, damaged, or incorrect item, contact us within **7 days** of delivery.
- We will provide a prepaid return shipping label and, at our option, issue a replacement, repair, or full refund (including original shipping costs).
- Night vision bridges and thermal-related products: Due to sensitive optics, please do not attempt installation if you suspect an issue—contact us first for guidance.
4. Refund Process
- Once we receive and inspect your return, we will notify you by email and process your refund within **5–10 business days**.
- Refunds are issued to the original payment method.
- Original shipping charges are non-refundable (except in cases of our error).
- For orders with free shipping promotions, the free shipping value may be deducted if the return drops the order below the qualifying threshold.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (defective item, wrong item shipped, etc.), in which case we provide a prepaid label.
- We recommend using a trackable shipping method and purchasing insurance for high-value items.
6. Exchanges
- If you need a different size, color, or variant, we’re happy to exchange—simply return the original item and place a new order, or contact us for assistance.
7. Non-Returnable Items
- Custom laser-engraved or personalized products
- Downloadable items or digital files
- Gift cards
- Items marked “Final Sale”
8. How to Initiate a Return
1. Contact us at support@apexoutpost.com with your order number and reason for return.
2. We’ll provide a Return Authorization (RA) number and return instructions.
3. Package the item securely and include the RA number on the outside of the box.
4. Ship to the address we provide.
9. Changes to This Policy
We may update this Return and Refund Policy from time to time. Changes will be posted here with an updated effective date.
10. Contact Us
Questions about returns, refunds, or warranty? We’re here to help!